Strategic expertise. Measurable outcomes.

Business Process Improvement Services provide expert assistance to improve the efficiency and effectiveness of specific processes important for providing high-quality healthcare. Altera provides consultants skilled in business process analysis and design, as well solutions expertise, to identify areas of improvement, provide consulting to redesign and implement improved business processes and support those processes with the maximised capabilities of Altera solutions.

Clinical Application Assessments observe end users in their workflow and identify opportunities to maximise the efficiencies, features and functions of the solution and services. After a clinical application assessment, we offer an entire table of additional services (not all clinical) that are appropriate for the client to optimise additional operation and financial systems, workflows and configurations.

Continuous Improvement as a Service (CIaaS) is a business process transformation service in which Altera provides strategic leadership and tactical, project-based expertise to help clients select improvement opportunities and execute a series of properly scoped Rapid Cycle Improvement projects.

Custom Services provides highly skilled developers, each with decades of programming and clinical experience, who create software packages and services that meet clients’ unique requirements. Altera Custom Services provides consulting services for MLMs, Objects Plus and Reports, for a client to become completely independent in creating their own MLMs and reports.

Altera Sepsis Detection and Management Program leverages data and enables workflows to facilitate early recognition and treatment of sepsis. Proven early-warning systems, order sets, clinical decision support and real-time monitoring tools equip clinicians to combat sepsis, and the negative effects it can have on patient outcomes.

Staff Augmentation offers configurable, direct, proactive and experienced support for daily operations of Altera solutions, with 24/7 available services and service-level guarantees.

Upgrade Centre provides an upgrade experience that utilises repeatable and reliable processes to attain clients’ desired outcomes within a predictable cost model. This multi-year subscription package provides clients with the resources they need to better plan for the future.